Returns & Exchanges

At MZ Wallace, we want you to love your purchase; if you are not completely satisfied, we accept returns of unused, unwashed, and undamaged items within 21 days of delivery. All returned items must include original tags and packaging to be eligible for a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and shipping zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Select your preferred return method to generate a pre-paid UPS shipping label and a return packing slip to include inside your package.

• 3.
  Pack and Ship

  Securely pack your items in the original shipping box or a similar durable container, attach the pre-paid label, and drop it off at any authorized UPS location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, please allow 7-10 business days for your refund to be processed and credited back to your account.