Frequently Asked Questions
Everything you need to know about your MZ Wallace experience.
What materials are MZ Wallace bags made from?
Our bags are primarily crafted from our signature lightweight, sustainable, and durable Recycled Oxford nylon, often accented with Italian leather trim and custom hardware.
How do I clean and care for my bag?
Most of our nylon products can be spot cleaned with a soft, damp cloth and mild detergent. We recommend avoiding harsh chemicals or machine washing to preserve the integrity of the material and leather details.
What is your return policy?
We accept returns of unused, unworn merchandise with original tags attached within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred shipping method.
Does my bag come with a warranty?
MZ Wallace products are guaranteed against manufacturer defects for one year from the date of purchase. This warranty covers issues with stitching, hardware, and zippers under normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as modern payment options including PayPal, Apple Pay, and Afterpay for interest-free installments.